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After making a purchase, please send your design through Etsy messenger or email it to organikcraftdesigns [!at] gmail.com. Please ensure that it is in EPS, AI, SVG, PDF, vector format, or a high-resolution JPEG or PNG file that is not pixelated. I cannot use low-resolution images, photographs of the logo or design, or screenshots.
If this is a re-order, please include the name of the logo in the notes to the seller at checkout. Bulk pricing listings are available upon request, but they will not be automatically calculated, and I will need to send you a custom listing.
I am not responsible for sweatband stains resulting from sweating.
Care of the hat: patches should not be cleaned, but if necessary, a sponge can be used with little water and almost no pressure. The hat's inside and sweatband area can be cleaned with mild detergent, spot clean, and hard-to-remove areas can be brushed softly. Please never put the hat in a washing machine or dryer and allow it to air dry. Please note that navy and dark brown hats with black engraving will appear darker in person, and we suggest contrasting colors.
Due to differences in various devices, the colors may appear different than shown in this listing. Please contact me if you have any questions.
We do not accept returns or cancellations on custom orders unless there is an error on our side. Please contact me if you have any issues with your order.
I only ship to the address shown on the receipt; please do not ask me to change it. If there is a mistake with your order, only the item with the error will be replaced or refunded. Mistakes can happen, and we will work hard to fix them.
Please never put hats in a washer or dryer or submerge them in water. They are not sewn but permanently attached with a special product.
