Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchase a Personalized item, it can take 5-7 business days for tracking information to become available.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days
If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.
Return and exchange your items within fourteen days after receiving your order.
Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, myfacetshirt is not responsible for replacing these items.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.
Please note that for Made-to-Order Personalized Products, we may not be able to cancel or change your products once it has been put into production. This would mean that the customization has started. To cancel or change it, It means to charge a custom fee based on 50% of the product's selling price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee.
If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.
All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
If you have any questions, please feel free to contact us via email: email@example.com
Address:Room D, 10/F., Tower A, Billion Centre; 1 Wang Kwong Road; Kowloon Bay; Kowloon; Hong Kong